Price variation and the availability of published offers
The travel offers available for sale on the website of Limoservices & Travel S.r.l. are regulated by the terms of sale; they are normally valid for the entire time in which they are present on the website, until sold out, and can be subject to change at any time.
The photos shown in the descriptions of the services are purely illustrative and are not contractually binding.
Use of contents from the website
The website can be used only to utilize the services contained therein.
The client is forbidden to reproduce, modify, duplicate, copy, distribute, sell, or in any way use for commercial purposes the website or the services within the website, except with the authorization of Limoservices & Travel Srl.
It is permissible to download or print a copy of the website contents only for personal use or company use without commercial profit or gain.
The unauthorized use of the website, or the material contained within, is a violation of the laws that apply to intellectual property rights.
The client is required to maintain all the indications regarding brand and copyright on the downloaded or copied files. The use of website material on any other website is prohibited.
Furthermore, it is forbidden to use the services for fraudulent purposes, as a game, or with the purpose of damaging Limoservices & Travel Srl or the suppliers of products or services.
The travel agency Limoservices & Travel Srl performs the activity of intermediary for single tourist services and the activity of organization and sale of tourist packages.
The services and tourist packages shown on the website are offered for sale with the conditions described on each dedicated page, with the exception of any variations communicated at the time of the reservation request.
The travel contract consists of several integral parts: the general conditions that follow, the description of the tourist service as per the website content, and the final confirmation of the reservation that the traveler will receive before travel.
By agreeing to the sales and purchase proposal of tourist services, the traveler declares to have read and accepted, for both him/herself and/or for the person(s) for which he/she has reserved the services, both the travel contract and these general conditions.
For the purpose of the sales contract of tourist services the following definitions apply:
The concept of the tourist package is the following:
The combination of at least two different types of tourist services, such as:
The prices of the tourist services and of the travel packages described in the website are valid for the current calendar year and until their variation, which can occur at any moment that the seller deems necessary.
By making a reservation, the client declares and affirms to have read and accepted the general conditions of sale in effect at the time of reservation.
Pursuant to art. 32, comma 2, Cod. Tur., in the case of contracts finalized remotely or not in a commercial business location (as respectively defined by artt. 50 and 45 of D. Lgs. 206/2005), the seller reserves the right to communicate to the client in written form the exclusion of the right to cancel the contract established by artt. 64 and ss. of D. Lgs 206/2005.
The total amount owed by the client, as indicated in the reservation and confirmation of the services, is subsequently also indicated on the sales invoice.
For the purposes of electronic invoicing in effect as of 01/01/2019, the client is required to communicate his/her personal data to the seller, including: first and last name or company name, complete address, tax code only for Italian Company.
All communications will be done in written form and sent via email.
In the case of purchase online the right to cancel the contract is excluded, because it is a type of “remote contract” according to the artt. 45 and 47 of the Consumer Code that dictates and lists the cases for exception.
At the signing the contract, in any case, the seller reserves the power to establish different conditions for cancellation penalties.
Refunds or compensation are pursuant to Art. 43 and 46 of the Tourism Code and the relevant statute of limitations outlined in the code and in any case within the limits established by the International Convention that regulate the performance of services that make up a tourist package as well as Art. 1783 and 1784 of Italian Civil Code, with the exception of personal harm which are not subject to predetermined limits.
The right to a reduction in price or compensation for the modification of the sales contract of a tourist package, or a substitute package, is set at two years beginning from the date of return by the traveler to his/her place of departure.
The right to compensation for personal damages is set at three years beginning from the date of return by the traveler to his/her place of departure or in the longest period laid out for the compensation of personal damages from the provisions that regulate the services included in the package.
Any failure in the execution of the contract should be contested in a timely manner by the client during the trip, so that the seller or the seller’s representatives (such as the driver, guide or hostess) can verify the merit of the complaint and propose a solution whenever possible.
The client must also send a written complaint by e-mail to the address firstname.lastname@example.org within and not after three working days from the service date in question, by not doing so, the penalty is the revocation of the right to make a claim.
Contracts in organized tourism are assisted by the appropriate guarantees by the seller that assure, in the case of insolvency or bankruptcy, either by the intermediary or by the organizer, to reimburse the amount paid to purchase the tourist package.
The agency Limoservices & Travel Srl is responsible for the services described in the website and, as the organizer, is covered by a Travel Guarantee Fund which details can be supplied to the client upon request.
In order to avoid revocation of this guarantee, it is advisable to keep in mind the terms and limits for making a claim. It is understood that the expiration of the term due to impossibility of presenting the application and not to inactivity of the client, allows remission in the same terms.
Taking into account the fact that reservations of tourist services and packages can be made well in advance, please note that the time and place of departure of tours might be established at a later date with respect to the date of the reservation, allowing for the necessary time for a correct organization of the service.
The exact time can be modified over the phone or via email up until the day before the departure, after being agreed to by both the client and the agency Limoservices & Travel Srl.
A client that reserves one or more tourist services on the website declares to have read and accepted the privacy information regarding the processing of personal data.